Virtuoso is a sales and marketing services company that enables luxury travel consultants to deliver unique, personalized travel experiences. As “Specialists in the Art of Travel”, Virtuoso consultants develop customized client itineraries that incorporate the world’s premier cruise lines, tour operators and hotel partners - as well as local guides in over 70 countries.
A company with a 50-year history of leadership and innovation in the travel industry, Virtuoso is currently looking for a Senior Account Manager, Cruise Sales. This position will work from the Seattle office located on Harbor Island.
Position Summary: The primary responsibility of the Senior Account Manager is to create value for the membership and for the cruise accounts thru the achievement of annual company and department goals. This will be done thru implementation of new sales models and business processes aimed at achieving these goals. The person needs to be an experienced, motivated, and creative business leader comfortable with working across internal and external groups to deliver these results.
Essential duties and responsibilities include the following. Other duties may be assigned.
* Organizes and executes annual strategic planning meetings and presentation of sales proposals for preferred cruise operators.
* Negotiate annual goals that maximize the network’s ability to earn based on the member benefits for annual overrides and credits. These will vary by partner and take in account particular market conditions or trends that leverage Virtuoso strengths.
* Creates customized business plans for cruise accounts in accordance with supplier program participation across the global points of sale. These include North America and Latin America, Caribbean & Bermuda and/or Virtuoso Australia.
* Coordinates with Member Sales on the delivery of the annual goals including establishing sales targets by cruise line at the agency/agent level and drive for an increase in agency penetration per supplier.
* Collaborates with Marketing department to provide direction, sales focus, and proofing of all supplier marketing pieces. Manages all marketing commitments in marketing/publishing software (i.e., MediaNet program).
* Takes proactive approach to account analysis and market assessment; including the monitoring and evaluation of competing products and services through research and incorporation of industry intelligence;
* Builds strong relationships through consistent communication with designated account contacts, ensuring consistent flow of information between Virtuoso and supplier.
* Communicates with Virtuoso Cruise Committee Members on regular basis to vet new cruise line preferred supplier candidates, garner regional sales trends, and discuss member concerns regarding cruise supplier policies.
* Acts as critical contact to identify, document, and prioritize business requirements for technology deliverables. Partners with technology to deliver tools that support department objectives and goals.
* Liaises with Member Training Department on development and execution of sales and product training plans for selected supplier account relationships.
* Works with colleagues to create and establish protocols for Cruise Sales department business processes and work flows.
Educational and Skills Requirements:
* Bachelor’s Degree in Sales and/or Marketing or related field
* 7+ years of experience in the travel industry
* 2+ years account management experience preferred
* Critical thinker and problem-solver with excellent judgment and initiative
* Work history reflecting strong product and promotion creation ability
* Analytical capability is needed; the ability to direct other teams to get the right information is required
* Excellent organizational skills and an extremely high level of accuracy and attention to detail
* Ability to organize and conduct professional client meetings and presentations
* CTA/CTC preferred
We offer a competitive salary and full benefits package, including medical/dental/life, a company matched 401(k) savings plan, and more. Virtuoso is an equal opportunity employer, dedicated to promoting a diverse workforce. For more information about Virtuoso, visit our website at www.virtuoso.com
This job was posted 30+ days ago, and has expired.
