Guest Services Manager - Hotel Administration

If you think Royal Caribbean ships are amazing, wait until you experience what it`s like to work aboard one of them. Join our family as Fleet Guest Services Manager and help us redefine the pinnacle of customer service by establishing new hospitality industry standards. You will play a central role in promoting a positive and productive work environment across all vessels in our fleet. In addition, you will be responsible of maintaining team performance standards and assuring operational goals are met. If you see yourself as an empathic leader, with a commitment to delivering an amazing guest experience then this is definitely for you. Remember, working at Royal Caribbean is more than a job, it`s a career!

Minimum Requirements:

Minimum two years front of house managerial/operational experience in a hotel, cruise line or hospitality industry related field preferred.

Ability to travel extensively throughout the fleet and to self manages work load and productivity levels to ensure maximum output through remote supervision.

Ability to conduct training sessions at all levels including one on ones and large groups.

Ability to effectively deal with internal and external guests, some of whom will require high levels of discretion, patience, tact and diplomacy.

Knowledge of principles and processes for providing exemplary customer and personal service including needs assessment, problem resolution and achievement of quality service standards.

Ability to communicate diplomatically with managers, shipboard and shore-side employees to resolve problems and negotiate amicable resolution to challenging issues.

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This position, Guest Services Manager - Hotel Administration, was posted on November 24, 2009. Since this job has been published, it has been viewed 1167 times.